Privacy Policy

1. About This Policy

This Privacy Policy describes how TurfShield Utah (“we,” “us,” or “our”) collects, uses, and protects information you provide when you request a quote, schedule service, or communicate with us via our website, phone, or SMS.

2. Information We Collect

• Full name and service address
• Email address
• Phone number (used for scheduling and SMS communications)
• Details about your artificial turf (size, pet use, service history)
• Payment information (processed securely through third-party providers; we do not store card data)
• Communications you send us via form, email, or SMS

3. How We Use Your Information

• Schedule and confirm turf cleaning appointments
• Send appointment reminders and service updates
• Process payments for services rendered
• Respond to questions and support requests
• Send occasional promotional offers (with your consent)
• Improve our services based on feedback

4. SMS Communications

By providing your phone number and opting in, you consent to receive SMS text messages from TurfShield Utah, including appointment confirmations, reminders, service updates, and promotional messages.

• Message frequency: Message frequency varies based on your service schedule and account activity. You may receive up to 4–6 messages per month.
• Message and data rates may apply. Standard carrier rates for SMS and data apply depending on your mobile plan.
• To opt out: Reply STOP to any SMS message at any time to unsubscribe. You will receive a confirmation and no further messages will be sent.
• To get help: Reply HELP to any SMS message or contact us directly at will@turfshieldutah.com.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers (e.g., payment processors, scheduling software) solely to operate our business. These providers are contractually required to protect your data.

6. Data Retention

We retain your information for as long as you are an active customer or as required by law. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to access, correct, or delete your personal information. To make a request, contact us at the email below.

8. Contact Us

Questions about this policy? Reach us at:

TurfShield Utah
St. George, Utah
will@turfshieldutah.com